We try to get back to clients as soon as possible. Because we answer each client back personally, please allow up to a week to hear back from us. If you don't hear back from us, PLEASE feel free to call our shop or send us an email directly to firstname.lastname@example.org. As our shop continues to grow (thanks to all of you!), we sometimes take a little longer to respond--but don't worry about poking us if we are taking longer than expected, we want to hear from you!